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Refund Policy

Last updated: 12 November 2026

1. What this policy covers

This policy applies to subscriptions to the Service bought by salons and other businesses (the "Subscription"). It does not apply to payments that customers make to a salon for a booking, deposit or product. Those payments go directly to the salon, and refunds follow the salon's own policy and the Terms of Service §4.

2. Who charges you

Subscription payments are processed by our online reseller, which acts as Merchant of Record and is named on the checkout page and on your receipt. The reseller issues the receipt and handles the refund back to your original payment method.

3. Free trial

New salons start with a free trial. The length of the trial is shown on the pricing page before you subscribe. You are not charged during the trial, and you can cancel at any time before it ends without paying anything.

4. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund of your first Subscription payment within 14 days of that payment. We do not ask for a reason. The Subscription ends when the refund is issued.

5. Renewals and cancellation

  • The Subscription renews automatically at the end of each billing period until you cancel.
  • You can cancel at any time from the subscription settings in your admin panel. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.
  • Renewal payments are not refunded for unused time, except as described in §6.
  • For annual plans, you can ask for a full refund within 14 days of an annual renewal payment if you have not used the Service since that renewal.

6. When we always refund

  • You were charged after you had cancelled.
  • You were charged twice for the same period, or charged the wrong amount.
  • The Service was unavailable for a significant part of the billing period because of a fault on our side. In that case we refund the affected share of the period.

7. How to request a refund

Email support@glamvoo.com from the email address on your account and include the salon name and the order or receipt number.

We reply within 2 working days. Approved refunds are sent to the original payment method, including any VAT charged. Depending on your bank, it can take 5 to 10 working days before the money appears on your account.

8. Chargebacks

Please contact us before disputing a charge with your bank. Most issues can be solved faster directly with us, and a chargeback may suspend the account while it is being reviewed.

9. Your statutory rights

This policy does not limit any rights you have under mandatory law.

10. Contact

Questions about billing or refunds: support@glamvoo.com or the contact page.